Gayle Werle, left, of Lancaster, California eagerly anticipates receiving the Wasabi team patch Elliott Seguin is autographing on his wife Jenn’s back. Werle follows Seguin’s flying exploits via Facebook (what, no Kitplanes?) and says she’ll keep the autographed patch on her desk at Northrup Grumman where she works. It’s a good example of how available everyone is in the Reno pits.
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You can track on a smartphone or laptop the flight paths of Experimental aircraft as they fly in real time.
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Editor-in-Chief Marc Cook considers the current state of customer service and its implications for business success.