Update: On Monday, July 27, Garmin had a formal announcement on the system outages.
Garmin Ltd. today announced it was the victim of a cyber attack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation. We have no indication that any customer data, including payment information from Garmin Pay™, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services.
Affected systems are being restored and we expect to return to normal operation over the next few days. We do not expect any material impact to our operations or financial results because of this outage. As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.
Update: By Saturday at 9pm PDT, all of Garmin’s services had been restored.
Our services are operational and we are monitoring them at this point.
Garmin Pilot Apps: Operational
FlyGarmin: Operational
Connext Services: Operational
FltPlan.com: Operational
Update: By Friday at 10am PDT/1pm EDT, Garmin continued work on its web and cloud services, with some coming back on line and others going down as system repairs and backups are completed.
Connext Services:
– Down: CMC, position reports
– Up: phone/SMS via Iridium, weather
Garmin Pilot Apps:
– Down: weather
– Up: flight plan filing, briefing, Database Concierge
FlyGarmin: Operational
Previously (around 5am PDT/8am EDT Friday morning):
Connext Services:
– Down: weather, CMC, position reports
– Up: phone/SMS via Iridium
Garmin Pilot Apps:
– Down: Flight plan filing unless connected to FltPlan, account syncing, database concierge
– Up: largely functional – weather and other real-time aeronautical data are operational
FlyGarmin: Degraded performance, database downloads are active
Previously:
A host of Garmin’s web-based services are down due to what is being called a DOS (denial of service) attack from unknown sources. According to Garmin’s timeline, the outage began this morning before 9 a.m. Eastern and persists more than 12 hours later. “We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any calls, emails, and chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience,” the company says. Subscribers can sign up for email and/or SMS notifications to be alerted when the services are back online.
Here’s a list of affected services.
Connect Services:
– Down: weather, CMC, position reports
– Up: phone/SMS via Iridium
FltPlan:
– Fully operational with exception of Mexican eAPIS
Garmin Pilot Apps:
– Down: Flight plan filing unless connected to FltPlan, account syncing, database concierge
– Up: largely functional – weather and other real-time aeronautical data are operational
FlyGarmin: Down
