Lincoln Benedict
Lincoln Benedict drew pictures of Piper Cubs when he was in fifth grade, but it took almost two decades to scratch the itch and become a private pilot in order to fly drones as part of his job. Firmly hooked, he purchased his GlaStar from the builder and has been flying and tinkering with it ever since.
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Editor-in-Chief Marc Cook considers the current state of customer service and its implications for business success.
Ask the DAR
RV-7A converted to RV-7, importing a Canadian ultralight to the U.S. and registering as an LSA.